Return Policy
Return Policy
At UpCooks, we want you to be satisfied with your purchase. If you are not happy with your order, you can return it according to the policy below.
1. Return Period
You have the right to return your order within 14 days of receiving it.
To be eligible for a return, the product must:
- Be unused
- Be in the same condition as when you received it
- Be in the original packaging (if possible)
2. Return Process
To request a return, please contact us at:
Email: info@upcooks.com
Please include:
- Your name
- Your order number
- The reason for the return
After approval, you will receive instructions on how to return the product.
3. Return Costs
Return shipping costs are the responsibility of the customer unless the product is damaged or incorrectly delivered.
We recommend using a tracked shipping method so the package can be followed.
4. Refunds
Once we have received and inspected your returned product, we will notify you whether your refund has been approved.
If approved, the refund will be processed within 5 to 10 business days via your original payment method.
5. Damaged or Incorrect Products
If you receive a damaged product or the wrong item, please contact us as soon as possible at:
We will resolve the issue as quickly as possible by offering a replacement or refund.
6. Non-Returnable Items
Some items cannot be returned, such as:
- Used products
- Products damaged through use
- Products not in their original condition
7. Late or Missing Refunds
If you have not received your refund yet:
- Check your bank account again
- Contact your bank or payment provider (processing time may vary)
- If you still have not received it, contact us at info@upcooks.com
8. Contact
If you have any questions about returns or refunds, feel free to contact us.
Email: info@upcooks.com
Website: UpCooks