Frequently Asked Questions

Frequently Asked Questions

Here you’ll find answers to the most frequently asked questions about orders, shipping, and returns at UpCooks.

Orders

How do I place an order?

You can place an order by selecting a product on our website UpCooks, adding it to your cart, and completing the checkout process.

Can I change or cancel my order?

If you want to change or cancel your order, please contact us as soon as possible at info@upcooks.com. We can only make changes if your order has not yet been shipped.

Will I receive an order confirmation?

Yes. After placing your order, you will automatically receive a confirmation email with your order details.

Shipping

Do you offer free shipping?

Yes, UpCooks offers free shipping on all orders.

How long does delivery take?

  • Netherlands: 1–3 business days
  • Europe: 3–7 business days
  • International: 5–14 business days

Delivery times may vary due to carrier delays or other external factors.

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number to follow your package.

What if my order hasn’t arrived?

If your order has not arrived within the expected delivery time, please contact us at info@upcooks.com. We will be happy to help you.

Payments

Which payment methods do you accept?

We accept a variety of secure payment methods, including:

  • iDEAL
  • Credit Card
  • PayPal
  • Other payment methods available at checkout

Is payment on your website secure?

Yes. We use secure payment providers and encrypted connections to protect your data.

Returns

Can I return my order?

Yes. You can return your order within 14 days of receipt, as long as the product is unused and in its original condition.

How do I request a return?

Send an email to info@upcooks.com with your order number and reason for return. We will then provide further instructions.

When will I receive my refund?

After we receive and inspect your return, refunds are usually processed within 5–10 business days.

Contact

How can I contact UpCooks?

You can contact us via:

Email: info@upcooks.com
Website: UpCooks

We do our best to respond to your message as quickly as possible.